Privacy Policy

1. Introduction

Wise Years Pro ("Wise Years Pro", "we", "us", or "our") is an education provider operating in Singapore, specialising in self-development courses for adults aged forty-five and above. We are committed to protecting the personal data of individuals who visit our website at wiselyearspro.life, communicate with us by email or telephone, attend our studio at the National Design Centre, or enrol in our programmes. This Privacy Policy describes what personal data we collect, why we collect it, how we use and share it, how long we retain it, and the choices available to you under the Personal Data Protection Act 2012 of Singapore ("PDPA") and related regulations.

By accessing our website, submitting a contact form, registering for a course, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services. For course participants, additional terms may apply as set out in our enrolment materials and Terms of Service.

2. Data controller

For the purposes of this Privacy Policy, Wise Years Pro acts as the organisation responsible for the personal data described herein. Our principal business address is 111 Middle Road, #06-03 National Design Centre, Singapore 188971. You may contact us regarding privacy matters at [email protected] or by telephone at +65 6221 8934 during our standard business hours, Monday to Saturday, 09:00 to 18:00 Singapore Time.

We have designated internal personnel to respond to data protection enquiries and to coordinate our compliance efforts. While we are not required to appoint a Data Protection Officer under the PDPA based on our current scale of operations, we treat privacy requests with the same seriousness as any formal regulatory obligation and aim to respond within thirty days unless a longer period is permitted by law.

3. Scope of this policy

This Privacy Policy applies to personal data collected through:

• Our public website at wiselyearspro.life, including all pages, contact forms, and embedded content such as Google Maps on our contact page;
• Email, telephone, and in-person communications with our team;
• Course registration, attendance records, and post-course feedback;
• Events, open days, and alumni gatherings hosted or sponsored by Wise Years Pro;
• Any other channel where we inform you that this Privacy Policy applies.

This policy does not apply to third-party websites, social media platforms, or payment processors that may be linked from our site or used during course registration. Those providers maintain their own privacy policies, and we encourage you to review them independently. If you are referred to us by a partner organisation, that organisation's privacy practices regarding data shared with us will be governed by its own policy as well as any data-sharing agreement between the parties.

4. Personal data we collect

4.1 Website visitors and enquiry form submitters

When you browse wiselyearspro.life, our web server may automatically record technical information such as your IP address, browser type and version, operating system, referring URL, pages viewed, and timestamps. This data is collected primarily for security monitoring, troubleshooting, and aggregate analytics to improve site performance. We do not use this information to identify individual visitors unless required for security investigations or legal compliance.

When you submit our contact form, we collect the information you provide: your full name, email address, optional telephone number, and message content. We may also record the date and time of submission and a server-side log entry in our secure data directory. We do not collect passwords, payment card numbers, government identification numbers, or Singpass credentials through the contact form.

4.2 Course participants

If you enrol in a Wise Years Pro programme, we additionally collect business or personal contact details, emergency contact information, dietary or accessibility requirements you voluntarily disclose, payment confirmation references (processed by third-party payment providers — we do not store full card numbers on our servers), attendance records, assessment or workbook submissions where applicable, and feedback you provide during or after the course.

For programmes involving peer discussion — particularly Mindful Aging & Purpose — participants may voluntarily share personal stories during sessions. While facilitators encourage respectful confidentiality within the group, we cannot guarantee that other participants will not repeat shared information outside the classroom. We do not audio-record or video-record standard course sessions without explicit prior consent of all participants present.

4.3 Cookies and local storage

Our website uses browser local storage to remember your cookie consent preference (essential only, or essential plus functional cookies for Google Maps). We do not deploy advertising cookies, social media tracking pixels, or third-party analytics cookies on wiselyearspro.life. For full details, please see our Cookie Policy.

5. How we collect personal data

We collect personal data through the following methods:

• Directly from you: When you complete forms, send emails, call our office, visit our studio, register for courses, or participate in surveys and feedback requests.
• Automatically: Through server logs and essential technical processes necessary to deliver the website securely.
• From third parties with your consent: Such as a family member who registers on your behalf with your knowledge, or a corporate sponsor who provides your name for a subsidised enrolment under an agreed arrangement.

Where personal data is provided by someone other than the data subject, we expect that person to have obtained appropriate consent or authority before sharing the information with us.

6. Purposes of collection and use

We collect and use personal data for the following purposes, relying on consent, contractual necessity, legitimate interests, or legal obligation as appropriate under the PDPA:

• To respond to enquiries submitted through our website, email, or telephone;
• To process course registrations, confirm enrolments, and communicate schedules, materials, and venue information;
• To deliver courses safely, including accommodating disclosed accessibility or health-related needs;
• To maintain attendance records and issue certificates or completion acknowledgements where offered;
• To process payments and manage refunds in accordance with our cancellation policy;
• To send service-related communications such as schedule changes, safety notices, or policy updates;
• To request feedback and improve our programmes based on aggregated participant input;
• To send marketing communications about Wise Years Pro courses, events, and alumni activities, where permitted by law and subject to your opt-out rights;
• To maintain website security, prevent fraud and abuse, and investigate incidents;
• To comply with applicable laws, regulations, and lawful requests from authorities.

We do not use contact form data for unrelated automated profiling or sell enquiry details to third-party lead brokers. If your message indicates interest in a specific course, a member of our enrolment team may contact you to discuss dates, fees, and suitability. You may decline further communication at any time by notifying us at [email protected].

7. Marketing communications

Wise Years Pro may send newsletters, course announcements, alumni event invitations, or seasonal workshop promotions to individuals who have opted in to receive them or who are existing participants with an ongoing relationship. Under the PDPA and the Do Not Call Registry provisions where applicable, we honour unsubscribe requests and maintain suppression lists to avoid sending further marketing messages to individuals who have withdrawn consent or registered a preference not to receive them.

Marketing emails include a clear mechanism to opt out. You may also contact us directly at [email protected] to update your communication preferences. Please allow a reasonable processing period — typically up to fourteen business days — for preference changes to take effect across all systems.

8. Disclosure of personal data

We do not sell your personal data. We may share personal data with the following categories of recipients where necessary for the purposes described in this policy:

• Service providers: Including email hosting providers, payment processors, printing services for course materials, cloud storage providers for backup of enrolment records, and IT support contractors bound by confidentiality obligations.
• Professional advisers: Such as lawyers or accountants, when required for compliance, dispute resolution, or business operations.
• Guest speakers and co-facilitators: Limited participant information (first name and general background only) may be shared with guest contributors when relevant to session delivery, and only with prior notice to participants where appropriate.
• Legal and regulatory authorities: Where disclosure is required by Singapore law, court order, or to protect the rights, property, or safety of Wise Years Pro, our participants, or others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, personal data may be transferred to the successor entity subject to equivalent privacy protections.

We require third-party processors to handle personal data only on our instructions and to implement appropriate security measures. We do not authorise them to use your data for their own marketing purposes.

9. International transfers

Wise Years Pro is based in Singapore, but some service providers may store or process data in other countries. When personal data is transferred internationally — for example, to cloud infrastructure hosted in the United States, European Union, or other Asia-Pacific regions — we assess the transfer mechanism available under applicable law. This may include reliance on adequacy decisions, standard contractual clauses, or your explicit consent where appropriate.

By submitting personal data to us, you acknowledge that it may be processed in jurisdictions that may not provide the same level of data protection as Singapore. We take reasonable steps to ensure that overseas recipients protect your data in a manner consistent with this Privacy Policy and the PDPA.

10. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. Typical retention periods include:

• Contact form submissions and enquiry logs: up to twenty-four months from last interaction, unless an enrolment relationship continues;
• Course enrolment and attendance records: up to seven years from course completion for accounting, dispute, and alumni service purposes;
• Payment records: as required by Singapore tax and accounting regulations, typically seven years;
• Marketing suppression lists: indefinitely, to honour opt-out requests;
• Server security logs: up to twelve months unless needed for an active investigation.

When personal data is no longer needed, we securely delete or anonymise it in accordance with our internal data retention schedule.

11. Security measures

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include access controls on enrolment systems, encrypted connections (HTTPS) for our website, restricted access to server-side data directories, staff confidentiality training, and secure disposal of printed materials containing personal information.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please notify us immediately at [email protected].

12. Your rights under the PDPA

Subject to exceptions under the PDPA, you have the following rights in relation to your personal data held by Wise Years Pro:

• Access: Request confirmation of whether we hold personal data about you and obtain a copy of that data.
• Correction: Request correction of inaccurate or incomplete personal data.
• Withdrawal of consent: Withdraw consent for processing that relies on consent, understanding that this may affect our ability to provide certain services.
• Portability: Where applicable, request transfer of your data in a commonly used machine-readable format.

To exercise these rights, contact us at [email protected] with sufficient information to verify your identity. We may charge a reasonable fee for access requests as permitted by the PDPA. We will respond within thirty days unless an extension is permitted by law.

13. Children and minors

Our courses and website are intended for adults aged forty-five and above. We do not knowingly collect personal data from individuals under eighteen without parental or guardian consent. If you believe we have inadvertently collected data from a minor, please contact us and we will take steps to delete it promptly.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The revised policy will be posted on this page with an updated "Last updated" date. Material changes may also be communicated through a notice on our website or by email to registered participants where appropriate. Your continued use of wiselyearspro.life after the effective date of revised terms constitutes acceptance of the changes.

15. Contact us

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact:

Wise Years Pro
111 Middle Road, #06-03 National Design Centre
Singapore 188971
Email: [email protected]
Phone: +65 6221 8934

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission of Singapore (PDPC) at www.pdpc.gov.sg.